Intelligent Automation: Why Your Business Needs It

Cris styris
4 min readApr 4, 2023


In this digital era, businesses and humans are putting all efforts to automate the majority of processes. Even after the implementation of emerging technologies-enabled solutions, businesses are finding themselves struggling to achieve further automation. Intelligent automation is involved here.

Since the commencement of 2021, intelligent automation (which is also known as intelligent process automation) has become a spotlight for industries and one of the biggest trends for businesses to follow. And it’s not surprising as intelligent automation offers a wide range of benefits including enhanced efficiency, improved productivity, and error free process.

Businesses are at different stages of bringing intelligent automation, some relatively at the initial stage while others may be at the top stage. However, somewhere they started their journey toward intelligent process automation. According to Deloitte research, with 46% wanting to deploy it in the next three years, AI is the next most desired automation technology.

Let’s understand intelligent automation in detail and why businesses should rely on it.

What is Intelligent Automation?

Intelligent automation is a powerful amalgamation of multiple cognitive technologies including Robotic Process Automation (RPA), Artificial Intelligence (AI), analytics, machine learning, and others. By integrating these technologies, businesses can create end-to-end processes that possess the ability to think, learn, and act independently. Intelligent automation is sometimes also known as intelligent process automation or hyper-automation and has the potential to revolutionize the way businesses operate. With the power of intelligent automation, businesses can easily streamline their workflow, boost the productivity rate, and decrease the error rate which leads to a higher degree of efficiency.

About Different Technologies Includes in Intelligent Automation (IA)

Intelligent Automation, as mentioned above, is a result of combining different technologies and enabling processes to execute without any human intervention. Below are some common utilizing technologies in the process of starting with intelligent process automation:

  • Robotic Process Automation: RPA solution is widely known for automating repetitive and rule-based processes. It is made with the capabilities to mimic human actions, for example, logging in to applications, copying and pasting, and filling our basic fields of the forms.
  • Artificial Intelligence: Artificial intelligence is one of the most trending technologies, almost embraced by different business verticals. AI involves the usage of algorithms and machine learning which enable machines and processes to perform tasks that would typically require human intelligence such as natural language processing, image recognition, and decision making.
  • Natural Language Processing: NLP includes the ability of machines to understand human language and interpret it. It is commonly used in the form of chatbots, virtual assistants, and other conversational systems.
  • Machine Learning: Just like artificial intelligence, machine learning uses algorithms that enable machines to learn from data and improve their performance over time. Machine learning is generally utilized in the process of analytics and decision-making.
  • Big Data Analytics: Big Data analytics is about the utilization of advanced analytical techniques to extract insights from large and complex datasets. It is generally used in predictive analytics and decision-making systems.

Benefits of Intelligent Automation

Rising popularity of intelligent automation emphasizes businesses to focus on core benefits offered by it. A number of benefits can be derived from the adoption of intelligent process automation by businesses.

Intelligent process automation tools play a large role in business development in light of the growing AI sector, which is predicted to reach $150 billion by 2026. (Source) The main benefits derived from intelligent automation are streamlined processes and automated repetitive activities.

  • Saving time and money by automating routine tasks
  • Enhancing productivity and operational efficiencies
  • Enabling faster and better-informed decision-making
  • Reducing the risk of human error

Additionally, AI can help businesses to gain insights into customer preferences and behavior, mine large data sets for lead generation, increase revenue, and improve expertise through intelligent analysis and advice.

A recent study by Infosys found that the primary driving force for businesses to adopt AI was to gain a competitive advantage over their peers. However, other factors that led to the adoption of AI included executive-led decisions, the need to address specific business, operational or technical challenges, internal experimentation, and customer demand.

In some cases, AI was adopted as an unexpected solution to a problem or as an offshoot of another project. Regardless of the reason, the benefits of AI adoption are clear, and companies stand to gain a significant advantage by leveraging these technologies in their operations.

Concluding Lines on Intelligent Automation

In conclusion, intelligent automation represents a significant advancement in the field of technology. Moreover, it also has the potential to transform many business processes and operations which leads to achieving improved efficiency, reducing costs, and enhancing productivity. By combining artificial intelligence and automation technologies, businesses can streamline their processes, optimize their operations, and achieve higher levels of innovation.

However, it’s important to note that intelligent automation is not a one-size-fits-all solution, and its implementation requires careful planning, strategizing, and execution. Therefore, it’s critical for organizations to understand the technology’s capabilities and limitations and work with experienced experts to leverage its full potential. By partnering with a leading Artificial Intelligence App Development Services or AI And ML in Mobile Application Development service provider, your business will be able to leverage the power of intelligent process automation fully.



Cris styris

Cris Styris is the CMO of Solution Analysts one of the best leading mobile app development company.